1. How long will it take to receive my jewelry?

Delivery time = Processing time + Shipping time.

Processing time varies by product. Some popular styles can be shipped in 2-3 days (excluding Sundays and holidays), while engraved or custom orders may take 15-20 business days.

Shipping time depends on the shipping method you choose. For more information, please check Shipping and Delivery.

* If you choose to pay by credit card or PayPal, the order confirmation will be in real time on our website.

* Once the order is shipped, you will receive a tracking number and a shipping confirmation email.

2. Where do you ship to and how much does it cost?

Standard Shipping (7-15 business days)
Standard shipping is free.

Express Shipping (6-10 business days)
You need to pay $12.99-15.99 for express shipping.

We offer free standard shipping worldwide. Standard shipping is free.

3. Where can I receive my order?

It can be sent to the address of your choice (home, work, etc.).

Once your order has been shipped, you will receive a tracking number and a shipping confirmation email.

4. Can the country of delivery be different from the country of purchase?

No. The country of delivery must always be the country of purchase.

5. Can I track my order?

Of course you can. In the "My Orders" section of "My Account" you can check the status of your order. If you are not registered, click on the "Order Information" link in the confirmation email sent to you to check the status of your order.

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If you have any questions about the status of your order, please contact us:

Email: service@thex3shop.com